This Privacy and Cookies Policy establishes the terms and conditions under which EXXENTRIC AB (hereinafter “Exxentric”) processes the personal data that you provide Exxentric with when using the website www.exxentric.com (hereinafter “the Exxentric website” or “the website”), the mobile application or app, understood as the software application designed to be used on smartphones, tablets or other mobile devices (hereinafter “the App”) or other applications, software, digital media, storage medium, or functionalities related to the commercial brand Exxentric (jointly, “the Platform”).
When using the Platform, each time you provide Exxentric with or it is necessary for Exxentric to access any kind of information which, due to their characteristics, allow Exxentric to identify you, such as your name, surname, email address, billing or shipping address, telephone number, credit or debit card number, etc. (hereinafter, "Personal Data”), whether for purposes of browsing, purchasing our products, communicating with Us or using our services or functionalities, you will be subject to this Privacy and Cookies Policy which are applicable at all times and should be reviewed to ensure you agree with them.
Exxentric is the “controller” concerning the processing of your personal data under this Privacy and Cookies Policy. This means Exxentric is responsible for defining the purposes for processing your personal data and for compliance with the data protection legislation. The address and our contact details can be found at the bottom of this Privacy and Cookies Policy.
Exxentric keeps your personal data for no longer than is necessary for the purposes for which the personal data are processed. Personal data may be stored for more extended periods insofar as other legislation demands it.
Most data collected by Exxentric is stored digitally by a third party such as Google. Exxentric complies with the security of collected data and guarantees only employees of Exxentric have access to this information.
We do not sell your personal data to any third party.
Your personal data will only be shared with third parties if permitted by law, including to process contracts or settlements, for promotional purposes or if you have previously given your consent. For example, in the context of order processing, service providers (such as shipping and logistics companies) may require the information required for order and order handling. The data transferred in this way may only be used by our service providers to perform their tasks.
We may also share aggregated data with our business partners and a group of companies for various purposes, such as for improving our service, for system administration, statistics, research and analysis.
Cookies
Like many other websites, the Exxentric website automatically collects information of your behavior through cookies. A cookie is a small piece of data sent from the website and stored on your computer, mobile device or tablet by your web browser while you are browsing the website. It contains information such as your IP address, the URL you came from, the pages you view, and time spent on our website. It does not contain any personal data although our tools extract demographic information from your IP address, including for example geographic location. The information collected from cookies is used for analyzing user trends and website optimization.
Exxentric analyzes your cookie data by using the tool Google Analytics. The configuration of these cookies is predetermined by the service offered by Google (the “processor”) and the information generated by the cookie about the use of the website will be transmitted and stored by Google, Inc. To read more about how Google Analytics uses cookies to measure user data visit the privacy pages of Google Analytics.
The legal basis for the processing of your data as described in this section is your consent, your acceptance of this Privacy and Cookies Policy and our legitimate interests to operate and improve our business.
Collection of personal data and processing purposes
We collect, store and process your personal data for the complete processing of the purchase process, including any subsequent warranty cases for our customer services, technical administration, marketing and to prevent criminal acts and fraud. When finalizing your purchase on our website you will be requested to provide your credit card details. This information is processed by a secure third-party payment processor. Exxentric does not collect or process this data.
When you place a new order or otherwise seek support from us, we will process the above-mentioned personal information we have collected from you.
The legal basis for the processing of your data as described in this section is your acceptance of the Terms and Conditions and our legitimate interests to operate our business, or otherwise that it is necessary to fulfil our legal obligations.
Exxentric strives to provide the best customer support possible. For us to be able to help you as our customer, we will process your personal data to identify you and help you as best we can. On our website or social media accounts, you may be able to start a live chat or submit a questionnaire form. You may also contact us by phone, email or regular mail. When you communicate with us via any of these means, we will help you with inquiries, questions or feedback concerning our products or services depending on your inquiry, question or feedback; you may be asked to provide additional personal data, such as your credit card number or your bank details.
After you have contacted Customer Support, we will examine the content of our communication with you and if necessary due to the characteristics of the data erase parts of it.
The legal basis for the processing of your data as described in this section is your acceptance of the Terms and Conditions and our legitimate interests to operate our business,
Marketing
In addition to collecting your data for purchase processing at Exxentric, we also use your data for purposes: to permanently enhance your shopping experience and make it even more customer-friendly and individual; to communicate with you about your orders, as well as about specific products or marketing campaigns; and to recommend products or services that may interest you. For this purpose, we use existing information, such as delivery and read receipt of e-mail, date and time of the visit of the website or products that you have looked at as well as information we received from you (including automatically transmitted or generated information). In addition, we also use your order history.
You may object to the use of your personal data for advertising purposes at any time. This applies to all advertising purposes and individual actions.
The legal basis for the processing of your data as described in this section is your consent, your acceptance of this Privacy and Cookies Policy and our legitimate interests to operate and improve our business.
Newsletters
If you have given us your consent, you will receive our newsletter providing you with information about our products and services. In addition to your email address, Exxentric may also use personal data to make personalised advertising related to our products and services available to you via email.
You may opt out of receiving these communications at any time by simply following the unsubscribe link in the newsletters.
The legal basis for the processing of your data as described in this section is your consent, your acceptance of this Privacy and Cookies Policy and our legitimate interests to operate and improve our business.
Your Exxentric Account
You can choose to log in to your Exxentric account with your social media login credentials (such as your credentials to Facebook). If you decide to do this, you will be prompted at the first login if you agree that the social media provider provides Exxentric with specific information, such as name, email address, profile picture, posts, comments and other information associated with your social media account.
All this information is made available to Exxentric by the social media provider due to the way in which social media login configuration works. However, the only information that Exxentric keeps and processes is your email address. If you do not want the social media provider to share your information with Exxentric, you can log in to your Exxentric account with the login details of your Exxentric account instead of the login details of your social media account.
The legal basis for the processing of your data as described in this section is your consent, your acceptance of this Privacy and Cookies Policy and our legitimate interests to operate and improve our business.
Legal age
The Exxentric Platform is not targeted to children. Individuals between the ages of 13 to 16 will require consent given or authorisation by the holder of parental responsibility. Exxentric rejects persons under the age of 13 to submit personal data to Exxentric. If it comes to our knowledge that we despite our best intentions collected personal data about a child under the age of 13 or an individual between the ages of 13 and 16 without parental approvement, we take all necessary steps to remove the information as soon as possible.
Your rights
If you are a resident of the European Union you have the right to, in consonance with the EU General Data Protection Regulation, request the following by Exxentric; access to, and correction or deletion of your personal data, data portability, limitation of processing of your personal data, the right to object to the processing of your personal data and the right to file a complaint with a regulatory authority. If you reside outside the European Union, you may have similar rights under local laws.
If you wish to exercise your right of treatment or your right to object to treatment, contact the Exxentric headquarters stated below.
Contact information:
Exxentric AB
Address: Karlsbodavägen 39, 168 67 Bromma, Sweden
Email: [email protected]